SHIPPING AND DELIVERY POLICY

Order Acceptance and Fulfilment

Once an order is successfully placed on Bekwick Equine Nutrition, it may be cancelled only within 24 hours of placing the order, provided that the order has not yet been dispatched.

To request a cancellation within this window, customers must contact our customer support team by writing to info@bekwickequinenutrition.com or by calling +91-9901-819-495, quoting the relevant order number and reason for cancellation.

Once an order has been dispatched from our facility, cancellation, modification, or changes to the order will not be permitted under any circumstances. Customers are advised to review order details carefully before confirming purchase.

Eligibility for Refunds

Bekwick Equine Nutrition follows a strict and transparent refund policy. Customers are not eligible for a refund unless the conditions outlined in this policy are fully met.

For a refund or replacement request to be considered, products must:

  • Be unused, unsoiled, and in their original condition
  • Be returned with original brand packaging intact
  • Include all tags, seals, and labels without tampering

Any replacement will be subject to the availability of the product on the website at the time the request is processed.

Refunds Are Applicable Only Under the Following Conditions

A refund or replacement may be initiated only if one or more of the following conditions apply:

  1. The product is lost during transit and delivery confirmation cannot be established.
  2. The customer receives a damaged product or there is clear evidence of mishandling during transportation.
  3. The product delivered has an expiry date of less than one (1) month at the time of delivery.

Bekwick Equine Nutrition reserves the right to verify all claims before approving any refund or replacement.

Reporting Damaged, Missing, or Incorrect Orders

We take every reasonable measure to ensure that orders are packed and delivered as per customer specifications. However, if you receive an incomplete order, damaged product, or incorrect item, you must notify us within 48 hours of receiving the shipment.

Failure to report the issue within this timeframe will result in the request being declined, and no claims will be accepted after 2 days from delivery.

All complaints must be sent to info@bekwickequinenutrition.com and must include:

  • Order number
  • Product name and quantity
  • Clear photographs and/or videos of:
    • The received product(s)
    • Outer packaging
    • Invoice

This documentation is mandatory to allow proper investigation and resolution.

Refund Processing Timeline

Approved refunds will be processed using the original mode of payment. Depending on the payment method (Credit/Debit Card, Net Banking, UPI, or third-party wallets), refunds typically reflect in the customer’s account within 5 to 7 working days, subject to bank or payment gateway processing timelines.

The exact mode and timeline of refund may vary depending on external financial institutions, over which Bekwick Equine Nutrition has no direct control.

Product Quality & Sensitivity Disclaimer

Bekwick Equine Nutrition does not accept liability for concerns related to:

  • Taste or palatability
  • Mixability or texture
  • Individual sensitivity or reactions
  • Digestive discomfort, rashes, or similar responses

Such concerns are subjective and may vary between animals. These issues do not qualify for return, replacement, or refund. Customers are advised to consult a veterinarian before introducing new supplements.

Quality-related complaints, if any, will be escalated to the respective manufacturing or quality teams for evaluation, but this does not guarantee refund eligibility.

How to Request a Refund or Replacement

To initiate a refund or replacement request, customers must email info@bekwickequinenutrition.com within 48 hours of delivery, clearly mentioning:

  • Order details
  • Reason for refund or replacement
  • Supporting images or videos

We take customer feedback seriously and use it to continually improve our service standards and product handling processes.

Terms of Sale

Bekwick Equine Nutrition reserves the absolute right to:

  • Accept or decline any order at its discretion
  • Discontinue or modify any product, offer, or program listed on the website without prior notice
  • Limit order quantities of any product without explanation
  • Decline orders where:
    • The delivery address is incorrect or outside serviceable zones
    • The delivery partner is unable to contact the customer
    • There is insufficient information, authorization, or access for delivery
    • Ordered items are unavailable at the time of booking or dispatch

Bekwick Equine Nutrition shall not be held responsible for non-fulfilment in such cases.

Final Disclaimer

Failure to adhere strictly to the procedures, timelines, and conditions outlined in this policy will result in automatic rejection of return, refund, or replacement requests.

Contact Information

For any questions related to cancellations, refunds, or order issues, please contact:

📧 Email: info@bekwickequinenutrition.com
📞 Phone: +91-9901-819-495

Shopping Cart