Website: https://bekwickequinenutrition.com

Bekwick Equine Nutrition (“Bekwick”, “we”, “us”, or “our”) recognises the importance of protecting the personal information of every individual who visits, accesses, or uses our website and services. We are committed to maintaining the confidentiality, integrity, and security of all personal data entrusted to us and to ensuring that such information is collected, used, stored, and disclosed in a lawful, transparent, and responsible manner.

This Privacy Policy describes in detail how Bekwick Equine Nutrition collects, receives, processes, stores, shares, and safeguards information obtained from users (“you”, “your”) when you interact with our Platform, place orders, communicate with us, or otherwise engage with our services.

Scope, Applicability, and Acceptance

This Privacy Policy applies to all users of the website https://bekwickequinenutrition.com and to all information collected through the Platform, whether electronically or otherwise. Certain sections of the Platform may be accessed without registration or submission of personal information. However, all products and services offered on the Platform are available only within India.

By accessing, browsing, registering on, or using the Platform, or by voluntarily providing your information for availing any product or service, you expressly acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy, our Terms & Conditions, applicable product or service terms, and the laws of India. If you do not agree with any part of this Privacy Policy, you must refrain from using or accessing the Platform.

All personal information collected by Bekwick Equine Nutrition is primarily stored and processed within India and is governed by applicable Indian data protection, information technology, and consumer protection laws.

Collection of Information

Bekwick Equine Nutrition collects and stores information that is voluntarily provided by you when you use the Platform. This may include information provided during account registration, order placement, customer support interactions, or other activities conducted through the Platform.

You may browse the Platform anonymously without disclosing personal information. However, once you choose to provide personal data—for example, by creating an account or placing an order—you are no longer anonymous to us. For clarity, we clearly indicate which fields are mandatory and which are optional. You always have the option to refrain from providing certain information by choosing not to use specific services or features, although this may limit your ability to access certain products or services.

Information Automatically Collected and Tracked

In addition to information you voluntarily provide, Bekwick Equine Nutrition automatically collects certain information related to your interaction with the Platform. This information helps us understand user behaviour, improve functionality, enhance security, and deliver a better experience.

Such information may include, but is not limited to, your browsing behaviour, product preferences, order history, referring and exit URLs, browser type, device information, operating system, and IP address. This data is generally collected in an aggregated and anonymised manner and is analysed for internal research, statistical analysis, fraud detection, performance optimisation, and service improvement.

Personal Information Collected

When you create an account, place an order, or otherwise transact on the Platform, we may collect personal information including your name, email address, phone number, billing address, delivery address, and payment-related details such as credit or debit card information, UPI details, net banking information, or other payment instruments.

Payment-related information is mandatory for completing transactions. All sensitive payment data is processed securely through authorised third-party payment gateways that comply with applicable security standards. Bekwick Equine Nutrition does not store your complete card numbers, CVV, or UPI credentials on its servers.

Your contact information may also be used to communicate order confirmations, shipping updates, service-related notifications, and, where permitted, information about relevant products or services.

User Communications and Correspondence

Bekwick Equine Nutrition may collect information when you communicate with us through email, telephone, customer support channels, feedback forms, reviews, or official social media platforms. Such communications may include queries, complaints, feedback, or other correspondence.

This information is used to respond to inquiries, resolve disputes, provide customer support, troubleshoot issues, improve our services, and conduct lawful internal analysis. We may also receive information about you from third parties relating to your activity on the Platform, where such sharing is permitted under applicable law.

Use of Personal Information

Personal information collected by Bekwick Equine Nutrition is used for legitimate business and operational purposes, including processing and fulfilling orders, managing logistics and payments, verifying transactions, enhancing customer experience, resolving disputes, troubleshooting technical or service-related issues, maintaining platform security, and communicating essential service-related messages.

Where you have provided consent, we may also use your information to inform you about offers, updates, or new products. You may opt out of promotional communications at any time. Bekwick Equine Nutrition does not access your SMS, instant messages, contacts, location data, camera, or photo gallery without your explicit consent.

Regulatory, Taxation, and Verification Requirements

In certain circumstances, Bekwick Equine Nutrition may request additional information or documentation such as PAN, GST number, government-issued identification, or other Know Your Customer (KYC) details. This may be necessary to issue GST-compliant invoices, verify business or bulk purchases, comply with tax laws, prevent fraud, or meet regulatory obligations.

Failure to provide mandatory regulatory or verification information may result in restricted access to certain services or the inability to complete transactions.

Cookies and Similar Technologies

The Platform uses cookies and similar technologies to analyse website traffic, understand user behaviour, measure promotional effectiveness, enhance user experience, and improve security. Cookies do not contain personal information and are typically session-based, meaning they are deleted automatically once your session ends.

You may choose to disable cookies through your browser settings. However, disabling cookies may limit access to certain features of the Platform and require repeated authentication. Bekwick Equine Nutrition does not control cookies used by third-party services such as analytics or advertising providers, including Google Analytics, which may collect information in accordance with their own privacy policies.

Disclosure of Personal Information

Bekwick Equine Nutrition may disclose personal information if required to do so by law or when such disclosure is reasonably necessary to comply with legal obligations, court orders, or governmental requests; enforce our Terms & Conditions or this Privacy Policy; respond to claims involving violations of rights; or protect the rights, property, safety, or security of users, Bekwick Equine Nutrition, or the general public.

In the event of a merger, acquisition, reorganisation, restructuring, or transfer of business assets, personal information may be transferred to the new or surviving entity, subject to the continued application of this Privacy Policy.

Links to External Websites

The Platform may contain links to third-party websites or applications. Bekwick Equine Nutrition is not responsible for the privacy practices, policies, or content of such external sites. Users are encouraged to review the privacy policies of third-party websites before sharing any personal information.

Security Measures

Bekwick Equine Nutrition employs reasonable physical, electronic, and procedural safeguards to protect personal information against unauthorised access, disclosure, alteration, or destruction. Secure servers, controlled access mechanisms, and internal security protocols are used to safeguard user data.

Despite these measures, no method of transmission over the internet is completely secure. Users acknowledge the inherent risks of online data transmission and are responsible for maintaining the confidentiality of their account credentials and login information.

Choice, Preferences, and Opt-Out

Users may choose to opt out of receiving promotional or marketing communications from Bekwick Equine Nutrition at any time. However, transactional and service-related communications, such as order confirmations, delivery updates, and important service notices, are mandatory and cannot be opted out of.

Advertising and Analytics

Bekwick Equine Nutrition may engage third-party advertising and analytics partners to display advertisements or analyse usage patterns. These partners may use anonymised or aggregated information, excluding personally identifiable details such as name, email address, or phone number, to deliver relevant advertisements. Users may manage or disable personalised advertising through their device or browser settings.

User Rights

Bekwick Equine Nutrition is committed to maintaining accurate and up-to-date personal information. You have the right to access, correct, update, or delete certain non-mandatory personal information through the Platform or by contacting us. You may also withdraw consent for data processing by writing to us with the subject line “Withdrawal of Consent.” Such requests will be verified and processed in accordance with applicable laws and contractual obligations.

User Consent

By accessing or using the Platform or by providing your personal information, you consent to the collection, use, storage, disclosure, and processing of your information, including sensitive personal data where applicable, in accordance with this Privacy Policy. If you provide information relating to another individual, you represent that you have the authority to do so and to permit such use under this Policy.

Changes to This Privacy Policy

Bekwick Equine Nutrition reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@bekwickequinenutrition.com
Phone: +91-9901-819-495